SYS · ENGAGED
v1.0 // CIVIC-TRANSPARENCY
// FILE 004 · OPERATOR SUPPORT

Open a channel.

Flocklight is a small, opinionated team. We answer every message that isn't spam. Pick the channel that matches your signal — the right inbox gets you a faster response.

STATUS · ALL SYSTEMS NOMINAL · UPDATED 2026-05-12
CHANNEL 01

Direct channels

// GENERAL
support@flocklight.io

App questions, account access, anything that doesn't fit elsewhere.

SLA · 24–48H
// BUGS
bugs@flocklight.io

Crashes, broken UI, incorrect map rendering. Include device + iOS version.

SLA · 48H
// BILLING
billing@flocklight.io

Pro subscription, receipts, restore-purchase issues. Include Apple order ID.

SLA · 24H
// DATA
data@flocklight.io

Camera node corrections, missing locations, takedown requests.

SLA · 72H
// PRESS
press@flocklight.io

Media inquiries, interviews, embargoed briefings.

SLA · 48H
// LEGAL
legal@flocklight.io

Subpoenas, formal notices, trademark questions, policy disputes.

SLA · 5 BIZ DAYS
CHANNEL 02

Before you send

You'll get a faster, sharper answer if your message includes the telemetry below. We don't need anything personally identifiable — just enough to reproduce what you saw.

  • — iPhone model and iOS version (Settings → General → About).
  • — Flocklight version (Settings tab → bottom of screen).
  • — A short description of what you expected vs. what happened.
  • — Steps to reproduce, if known. Screenshots help.
  • — For billing: the Apple order ID from your email receipt.
CHANNEL 03

Frequently asked

A camera near me is missing or wrong.
Submit a node correction from the app (long-press the map) or email data@flocklight.io with coordinates and a photo. Verified edits ship in the next dataset push.
How do I cancel Pro?
Pro is billed by Apple. Open iOS Settings → tap your name → Subscriptions → Flocklight → Cancel. Your current term stays active.
I lost access to my account.
Email support@flocklight.io from the address tied to the account. We'll verify and reset.
Can I get the dataset?
Map data is OpenStreetMap (ODbL). You can pull it directly from OSM or the DeFlock community. We don't redistribute a separate feed.
Do you have an Android version?
Not yet. Flocklight is iOS-only by design while we tighten the product. Sign up in-app to be notified if that changes.
Are you affiliated with Flock Safety?
No. Flocklight is an independent civic-transparency project. References to "Flock" are nominative fair use to identify the infrastructure mapped.
CHANNEL 04

Security disclosures

Found a vulnerability? Email security@flocklight.io with a proof-of-concept. We respond within 72 hours, credit researchers in release notes (with permission), and do not pursue good-faith reporters.

SEE ALSO · PRIVACY · TERMS